Good evening, Today I made a reservation for the first time with your company for renting a car. It was the most dramatic experience I have ever had in an online product market, as I have made hundreds of online purchases and I have always been happy. Above all, I did not feel that there was any kind of exploitation in previous markets or deals online. In this case I did a 4 hour search for prices where they wrote final car rental prices and I ended up in rentalcars after the final price with VAT was confirmed at 53.76 euros. When I entered the site the first thing that was listed was the free booking cancellation and refund. So when I made the reservation it had some terms and conditions in small letters and clearly I did not read them since they were something pages. And in every purchase I have made in the past I skipped this as the necessary cost information was listed on the home page in large letters and clearly. When I paid the reservation I learned that the car company wanted a guarantee of 750 euros from a credit card. I immediately clicked with a click option to cancel the reservation. And it was canceled automatically. After 3 minutes I was looking to return the reservation and it was not possible. After contacting employees of the company, who were very helpful clearly, they explained to me that because I clicked cancel, I lose my money or at best we will make another reservation giving so much more money. I am honestly ashamed that I live in such a system and especially that there are companies that can literally steal someone's money without providing any service at all. I have worked in various fields and even the 0.50 euros I would not deprive someone of without reward ... I am in a place where I can not take a single step because I have broken lower limbs and I wanted to rent a car for two days to see something outside .. I gave my last money, since due to sick leave I am not paid, as a result of which I was left without money and without a car in the end .. The result was not good either for me or for such a big company like you that with one wrong click you can make so many mistakes and eventually come out on top. At the moment I do not know if someone will see this email or if the one who will see it knows Greek ... But I am sure that if you leave your site like this, other people will suffer as well. It may not have happened so far but it will definitely happen. And someone else may be in a worse position than me when he throws more than a day's work in the trash. I sincerely regret that there are so easily thieves and we sign and consent to it without even realizing it ... No matter how much you say that I did not read the fine print and advocate, you have no right to take money from an ordinary citizen without him provide service. This message will be shared unfortunately because that is how we are united ... Good continuation and good work!