Dishonest, fraudulent and borderline scam agency. Booked a car on their website, paid the rental with a card from a bank with which they had a PARTNERSHIP in place. Get to the rental pick up site, they said they don't accept this card to make the deposit and finalize the pick up processe. It turns out the card is not accepted by the rental companies, although they don't tell you that at any time during the booking process. They just want your money on their side. After that, you just call their customer service and they tell you that, deep on their T&Cs you'd have to bring another card to finalize the pick up and that EVEN if you'd called them at the counter like they say, you could only get refunded your booking value - 3 days rental cost. Meaning, I booked for 2 day rental, so no refund whatsoever. They literally steal you 3 days rental worth by a service they mislead you to purchase incorrectly and that assumes you can even qualify for a refund by their T&Cs. Customer service attitude is just like "tough luck, no money back". On top of that, I ended up having to rent at last minute with another agency by myself and pay 3x market rate due to such short notice on a Friday evening. This company is an outright fraud looking to lure potential clients to a one off purchase, knowingly perfectly well that based on the service they provide it will be the last time you'd book with them. Save yourself the trouble and cost later, and pay a few extra euros/dollars and rent with another agency or rental directly.