Absolute scam company. They overbooked, which means despite arriving at the right place, at the right time. Despite messaging immediately CarRentals, they provided no options for a new vehicle, and told me I had to wait until the end of the rental period (2 weeks) to claim a refund. Having claimed a refund, I've told it can be 28 days to resolve the claim, and they had to verify my story. This should have been solved on the day by contacting their supplier. Having seen other people comments, I think it's highly likely I'm not getting a refund for the car they did not provide. Absolute theft.