Rentalcars.com used to be a great company. Now my recent experience makes me wonder what has happened? I rented a car via rentalcars.com for a 5 day rental in Crete, Greece. Their agent was a company called SK Autocar (seems to have a few names). I rented a low cost budget car - advertised as a Chevrolet Spark (or similar). What I was given by the Greek cowboys was a wreck. 99,000 KM on the clock. Terrible condition, filthy interior. Faulty steering alignment, serious brake shudder. A car with 1 airbag (if it works). Bits of trim fallen off, and in nasty condition. If you are worried about covid? This dirty car will remind you that cleanliness is really not necessary. Ingrained dirt and other human DNA will be available in vast quantities. I probably paid more than the car was worth. Rentalcars.com have very long waits for customer support (mine took 45 minutes when they lost my booking). The friendly agent will tell you they have no clue what to do. In my case the lost booking was a real challenge. Cannot use 'chat' (need a booking reference, and their system lost mine), have to wait in the phone queue and then you're told - lots of customers have this problem. Well they did get it sorted in my case, but it added lots of stress and wasted time. Do your self a favour - go somewhere else as the price differences are quite small and many other companies now offer the insurance options rentalcars.com have. So far no response to my written complaint, so I've escalated to the CEO Ian Brown. Google and you can find his email address. A real shame this was such a bad experience, my previous rentals with this company have been fine.