Hello, rental cars .com in my opinion are not up front and open about renting cars in Europe. A major important detail is for European union, if coming from outside the union, you need an international driver's license. That is not stated anywhere in their main communications with me. I arrived to pick up my car, they could not give me one because of wrong license. Ok, i try to cancel my 4 day rental. Nope, not allowed. Ok, i'll pay for first day since they hold the car for 12hrs. Nope. I called rental car.com and they said they would email me rental issue forms. Nope, never happened. Several emails later they say sorry, but it's in the policy. Basically i paid for a rental car for 4 days and got no rental car and they took 100% of my money. I am furious. Please don't use this company for your car rental needs.