DO NOT RENT FROM THIS COMPANY I read the reviews and decided to use this company to rent a larger vehicle. I needed to transport a facility dog for the children’s hospital I work for in South Florida. Our new team member was in training in Georgia, and I thought a small SUV would be more comfortable for her on the 8-hour trip to her new home. When I arrived at the airport to pick up my rental I was asked where I was going and when I said Georgia, I was told that I could not take the car out of state. OK, no problem. Please refund my money as you have to pre-pay, and I will use another rental agency. Problem #1 – The contracted company at the airport has no means to give a refund and gave me 2 phone numbers to call Problem #2 – Nobody that answers the phone can do anything to help. I was even told “this is a loss for you”. They were rude and argumentative. Perhaps they have done this to other people so they have experience. So, I was charged the moment I booked, did not receive the vehicle and then a refund was refused. Sound like a customer serviced focused company to you?? I finally got someone to respond to an email and was asked for additional information. That was 2 days ago and no response. I recommend that you use a reputable company when you need to rent a car or risk getting taken for a ride!!