Wish I had read this reviews page before booking this car. Absolute scammers and liars. When picking up my car after a 24 hour flight from Australia firstly it took forever to get from Heathrow to the car hire place, I thought the price would make it worth it but really if it looks to good to be true it generally is. When I arrived they told me I had booked an electric car but there was nothing on the paperwork to say that I had done so. They also forced me to buy insurance because they would not accept a debit card as the hold against the car, despite the fact it did not say this anywhere on paperwork. Ended up having to pay an extra foo pounds for the insurance and "upgrading" to a manual petrol car. Will never use them again.