Terrible customer experience. Stay away. I have booked a car via Rentalcars.com in October 2022. Due to the change of flights, we were supposed to arrive to the airport later than initially planned. I have notified Rentalcars.com about this a day before. But when we actually came - the car has been given away and there were no cars available. The rental company said that they were not notified by Rentalcars.com. We called to Rentalcars.com and tried to urgently arrange a new car with new rental company - after long flight, tired and having small child trying to find a car at 10PM. Eventually we made a new booking by phone, but when we came to the desk - we were refused a car, as we did not have physical bank card with us, but only Apple Pay card. But the charge has been already taken and not returned. At the end... at midnight with tired and crying daughter we had to search for a taxi and drive 120km with taxi and then a week later drive back again using a taxi service. Overall, we had paid taxi almost double amount of the rent, plus also being charged for the car. I have contacted Rentalcars.com and submitted a number of complaints - but after numerous calls and tens of emails - Rentalcars.com neither compensated the cost of last rental booking and taxi cost, nor provided any explanation why in the first instance flight information was not shared with the rental company. I am a very frequent traveller (and decade long user of booking.com) and have used many different car rental companies/aggregators very often - I had never had such a bad customer experience, unfair treatment and aftercare/complaint handling... Rentalcars.com is part of Booking.com holding, and it is appalling the difference in quality and service. “At Rentalcars.com we’ll move mountains to find you the right rental car, and bring you a smooth, hassle-free experience from start to finish” – cannot be further away from reality.