We had booked a car through Rentalcars.com for our trip to Aruba. The vehicle was booked through Avis. Unfortunately due to weather and delays, we did not arrive until 2 days later. I called the Avis agency on the morning day we would arrive and they told me they could not hold my vehicle for that length of time, and that there was no vehicle available to us. We booked with a different agency when we arrived. I reached out to Rentalcars.com for a refund since we did not receive the vehicle. They replied that they would not provide a refund since according to them, Avis said there was a vehicle available to us, despite the agent telling me otherwise. I feel that I should be entitled to the refund of my money since I did not receive any vehicle. I would discourage anyone from using Rentalcars.com in the future.