I wish I had read this sooner. After booking a rental on the weekend I could understand that there may need to be some changes. However, the first part was straight forward after booking and being charged and rental cars cancelling and refunding. All was smooth. Then rental cars sent an offer for another vehicle which I booked and thought all would be fine. But upon checking my account they had taken 2 payments. Within hours cancelled the offer and refunded 1 of the payments back. So by the end of the weekend I have spent 2.5hrs trying to book and I am now missing $400. Nearly a week later and I am still getting excuse after excuse and still no money returned. I have had to ask bank to investigate to try and get back. Book directly with rental companies, I have learnt you are wasting your time and energy with these 2nd 3rd party booking agencies.