Truly unbelievable experience. Naive of me to think scams like this don’t exist in America. “No hidden fees” but when you go to pick up the vehicle there’s loads of hidden fees. If you want to use your own insurance, they charge you $20 per day, then a $2500 deposit on top of that strictly because you want your own insurance. Attempt to make that payment, they do not accept American Express. They don’t accept debit. They don’t accept cash or check. Don’t have a $2500 line of credit available on your card? You’re not allowed to split the $2500 deposit on 2 cards, only 1 card full payment accepted. Want their insurance? $500 for 6 days plus an additional $500 deposit. I paid for a car seat, get there and they don’t have car seats, had to go to target and buy a car seat. They didn’t have the size vehicle we rented so we got downsized. When I asked about money back for the downsize, they said they would need to book a new rental, and the rates of the smaller vehicle are HIGHER than what we already have booked because of the timing. Incredible, unethical, infuriating. To boot, unlike every other rental service that gives unlimited miles for your week vacation, they only allow 50 miles per day, 15 cent per mile charge for every mile over. Never again in my life. I’ll spend more money (barely) with Hertz or Enterprise and have peace of mind