Usually love this company but have had 2 bad experiences lately. All good if things go right but they aren't so good at refunding if there are issues - even if you follow their small print to the letter. Just beware. Best only use them if you're happy to pay for the car even if an emergency happens and you can't use it. Their small print says if you 'cancel at the pick up location on the day stated in your booking' they'll 'refund what you paid minus the cost of three days of your rental'. They refused to do this for me because although I cancelled at the pick up location with the rental company on the day as stated, (as I was injured and couldn't drive) I didn't contact rentalcars.com themselves (only the rental car provider) and so they won't refund me the rest of the money. This is unclear in the wording of their policy so do be aware of this unfair get-out scheme. I am really disappointed as have used them many many times and recommended them to many friends.