I rented a car at Rome airport via Rentalcars.com in September. The car type ordered was Nissan Juke or similar, and the price was €400 for two weeks, not including the full insurance cover, to be purchased on Rentalcover.com. The car hire company providing the car would be OKMOBILITY. At the rental desk the representative told me that they will give me a car which, in his words, cannot carry three people with air conditioning on. Despite my insistence to get the car I ordered, I was told that if I wanted a car which could carry three people with air conditioning on, I needed to take an upgrade. There was quite a crowd of renters at all rental companies' desks around and a line of people behind me, and I was in a hurry, so I couldn't change my rental to another company or start looking for Rentalcars.com support phone number, so I took an upgrade. This cost me another €385. After the rental was over, I asked Rentalcars.com for a refund, but my request was dismissed, because I didn't contact their representative in real time.