Rentalcars alongside their car hire partners (Thrifty) are working to rip off customers over petty charges which they do not cover, even when taking out their "Full Protection" Insurance. I was charged a cleaning fee of £75 by Thrifty UAE for minor biscuit crumbs on the floor, they were clearly trying it on as they initially attempted to charge me for damages that were already on the vehicle prior my rental and then eventually got me for a few biscuit crumbs. I travelled with children, while on holiday and they found their excuse and Rentalcars did nothing to support me. Rentalcars said that they thought that this was "more than a reasonable amount of cleaning after my rental". In all my years of hiring vehicles, I have never been charged with anything so minor, particularly when it only costs a couple of pounds to clean any vehicle. I cleared all the rubbish out prior returning the vehicle. Rentalcars claim procedure tells you to wait until you return from holiday to log your claim. When you return from holiday and try to raise your claim, they ask you for information which you can only obtain while still abroad. They then inform you that you cannot do anything without that required information and therefore your claim can no longer be progressed, so I'm now out of pocket. Absolute jokes. Avoid at all costs.