We booked a rental car from the Ft. Myers airport. At the last minute our flight was changed to land in Tampa. We called and talked to someone (who was very nice) and said we would have no trouble getting a full refund. When we picked up the car at the Tampa airport, we were told there would be no problem getting a refund for the original car. After that, everyone we talked to at rentalcars.com would not give us a refund and the last person I talked to hung up on me. Today I get an email from them being told a refund has been issued. The cancellation fee was the full amount of the original reservation and the refund was 0. Will not use again and will recommend others not to use.