Rentalcars.com refused to refund the rental car payment on cancellation ignoring their own terms and conditions. They just state through their own customer service that the admin fee is the cost of the rental so no refund. I contacted my bank and they couldn't resolve my case. I definitely would not recommend this company. Even the phone number to contact them was incorrect on the app so that I couldn't contact them from the rental desk, only getting a foreign recorded message. What a scam company. I will never use this company again ever. They are now owned by Bookingdotcom. My advice is to book direct with the car rental company and avoid rentalcars.com completely.