I needed to rent a car locally for a short period of time. They recommended Routes at the airport, which was fine. The problem was that Routes doesn't rent to local people. So, if I have a driver's license from the state that I am renting from they will not rent to me. Rentalcars.com asked for my residence information when getting my credit card information so both companies should have seen at the time of the reservation that I didn't qualify and the rental should have been rejected on the spot. And now, even though technically, Routes cancelled the rental because I don't meet the requirements (and this information was hidden in the small print), I am being charged a $75 cancellation fee. So I guess if Routes rented your car out, you would be charged for that too, since they can cancel the reservation at will and charge you the cancellation fee. So ticked off with both Routes and rentalcars.com. FRAUD and SCAM from both companies. Both get 0 stars in my book and neither will be used by me again.