I am writing to express my disappointment with my recent rental experience. I pre-booked the car one hour before arrival, only to be told upon arrival that I needed an international driving license. According to the rental conditions highlighted on your website, I understood that I could use my regular driving license UAE license which accepted in most of Europe countries, which I have used successfully around the world. However, upon arrival, I was informed that an international driving license was required. Additionally, I was informed that I could not receive a refund, further adding to my frustration. I hope you will review your policies to prevent such issues in the future.