My original booking was canceled without my knowledge. New booking was open with a car that didn't match previous requirements. After I've made the call to Customer Service, and booking number was canceled, I was offered that with the next booking with Rental Cars I will get a discount. Today (29/07/2019) I've made a new booking, called Customer Service and I was offered £4.32 discount from car booking, didn't include the insurance. It means that I was offered a 2.93% discount. I think something is wrong here... I've come back to book the car, and this is how you treat your Customers? Very Unsatisfied. Additionally what I was told by a person from Customer Service is that: Decision was made by a supervisor, and we need to make money on the bookings. We can't give Discounts, and he suggests to make a complaint! Your own Customer Service confirmed that discount I was given is not good, but he is only the messenger...
5 years ago
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