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Avnish Vora
I booked the car through rentalcars.com & they didn't show any information regarding the basic requirements, they accepted the payment & when I went for pickup at budget the person processed my booking accepting the indian driving license & asked for passport which I left at home. He asked me to get passport from home at my convenience while pickup & rest process is been done. When I came back for pickup travelling really long, the lady refused to accept the booking, saying they need international driving license. She refused even after explaining that international driving license is just translation of my Indian license (which was not required as the license I had was in English) & is accepted by other car rental companies. She told me that they are processing the refund & would receive the refund soon. After a week I asked them for refund & they told me that please contact rentalcars as the booking was through them. I asked rentalcars & they told me that you won't be able to get refund as you failed to provide international driving license. Even after explaining that international driving license is just translation of my Indian license (which was not required as the license I had was in English) & is accepted by other car rental companies, still they are not processing the refund. In my opinion this is a clear ripoff.
5 years ago
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