Watch out! They are thiefs! We booked an automatic audi TT already paid so that we get it in the airport of Bologna once we arrive. We were outside Herz at 7.50 but the office was closed so went for a quick coffee before we are back at 8.10 and we line ourselves in the queue. When our turn came 8.35 they asked us to call Rentalcars so that we change main driver's name cause I had not a credit card. Rentalcars told usctgat the pick-up time had passed and tgey good not do anything. Both Herz and Rentalcars refused ironically to help us with very poor reasons and tgey reached to the point to tell us that we had lost our money! They were robbering us in front of our eyes and they were trying to explain it to us! They even had the courage to tell us that they are going to make an exception and offer us the opportunity to book from scratch another car! Or in other words to trust them and repay them since we were satisfied from the first booking we did !?!?! Guys this is an honest comment and please take it seriously cause both they are not to be trusted! This took place on 25/10/2019 at Bologna airport Herz office between 7.50 and 8.50 in front of cashier 1. I am telling you the truth. Do not trust any of the two companies cause they seem to be professional thiefs!