It looks like I'm just one more of the many people who got scammed but I'll post anyway: Total Scam, they cancelled my reservation in Italy even though I called and told them I would be delayed and then they kept my money for the whole month reservation. Fortunately Bank of America back charged their bank and refunded my money after I disputed the charge. Very unethical business. Do yourself a favor and book direct with the rental car company when you arrive at your destination, you will pay less and have the security of dealing direct with the rental car company. I never write reviews but I couldn't in good conscience let other people fall victim to this scam without warning. You're welcome - Anthony Cicerchia