Booking Reference Number: 762488347 What a horrible customer experience i have recently faced with RentalCars.com I rented a car for 5 days at Maui (Hawaii USA) and returned it just after 1 day because i didn't need it anymore. The Car hire company told me that their business practice is to charge the actual time once the car is returned instead of charging the entire planned time. However the RentalCars.com is not willing to refund the money I paid for the 4 unused days saying that they gave this money to the Car Hire company. This is actually stealing from customers. On top of that the customer service is horrible. No phone number actually works and everytime i send an email some new person from their contact center replies. despite my request to talk to someone in their management, no body contacted me. Would never use their service again. Better to book directly from the car hire companies.