Beware!!! BEWARE!! BEWARE!!
I booked a car reservation for a week. When i arrived to the rental place I was two hours late, because the city was on lockdown because of the BLM Protestors, City Curfew, and looting. There was no transportation from the airport to the Rental. I had no way of getting to the rental. We had no clue to what was going because we just arrived in town. We took a 78 dollar uber to the Rental once we realized we were stranded.
When we arrived to the rental I was told my reservation was cancelled. I told them there should be a car reserved because I paid for it. From the beginning she was rude constantly asking me why I was late. I told her there were no buses running. She continued asking. I said because of the protesting. She still asked but why were you late. Anyway, she said everything was cancelled and I had no car waiting. When I said i paid for it, she told me YOU DID NOT pay for it. That is just to reserve the car. I told her again that I did pay already. I asked for the MGR. She came and said right off the bat, your reservation is cancelled. I said ok can i make a new reservation, she said no. I told her everything is shut down because the BLM protesting. How can i rent a car. She said idk you cannot make a reservation walking in. I left and paid another UBER to a rental spot. Rented and was on my way. I recently looked at my bank statement and realized I WAS CHARGED!!!! I called Rentalcars.com and they said there is nothing they can do !!!! They said why did i call later. I told them I WAS TOLD I wasnt being charged ! So I thought I wasnt being charged! They said they cannot help. My rental was June1-7th and I called the 10th when I seen my statement. They said I called 10 days later and they cannot help. I cannot believe how they do business. I am still trying to contact ppl to get my money back. How can the supervisor tell me I was not charged and I WAS. Shes suppose to know what was going on. I've rented plenty and never ever had this issue
4 years ago
Rentalcars.com has a
1.1
average rating
from
369
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.