I placed an order on 26th Nov and had a confirmation from them that delivery would be 1st Dec. Goods not arrived by 3rd Dec so I sent an email to customer services to get an automated response telling me they would answer my enquiry as soon as possible. No response by 5th so I tried the live chat which is just a bot and complete dead end. I then tried calling and waited almost an hour before someone answered and advised they would "escalate my complaint". Then nothing until today when I eventually get an email advising they are "out of stock and expecting goods 31st Jan 2021". Given this is a Christmas present I am less than impressed. I will never use Robert Dyas again and looking at the number of negative reviews on the internet I would strongly suggest they are avoided at all cost. Terrible customer service.