Having not received an item I wasted wasted three hours of my time on the phone to their dysfunctional supposed ‘Customer Service’ team and I was promised, with an email to confirm, that the item would be sent with an overnight courier and arrive with me no later than the 7th Jan. Surprise surprise nothing arrived on the day so I called at 4.30pm and was assured that it would arrive by 6.00pm and that the tracking information which I had never received would be sent to me by email immediately. After receiving no email I called back and was told by the next advisor that there was no evidence of my earlier call and that there was no tracking information on Robert Dyas’ system so they could not share it with me and that they could not guarantee delivery. It is now the end of the day and nothing has arrived! Please please do not buy from this company and do not trust anything they say to you. Ordered on 12 Dec with a 22 Dec delivery date, nothing had arrived by 27th so tried their web site which kept returning me to the tracking information which was blank. Tried their chat function but this was worst than useless and keep referring me to the tracking information which as above was blank (just a poorly programmed bot!). Tried to call on the 29 Dec, after more than hour spoke to an agent who just wanted to tell me it was their supplier’s problem and that I’d get a call back. Having heard nothing on 02 Jan tried customer services again it took one hour and ten minutes this time to get an answer and surprise surprise it’s their supplier’s problem as they have not responded and it will be escalated and please wait another 48 hours. No one in this company takes responsibility, no one can do anything in less than 48 hours unless it’s take your money and make false promises. A complete waste on my time, I bought with them due to a £5 saving on a £180 item. How short sighted was I? Beware of this company, pay the just a little more and use a company who cares or at least has a functioning customer service team!