I bought 3 outdoor planters online from Robert Dyas on 31 Jan. According to the stock counter there were 3 items left in stock. I was sent an email saying they would be delivered to me on the 9th of Feb. I was waiting at home expecting delivery on the 9th of Feb. Nothing turned up. No delivery, no emails, nothing. Robert Dyas has no customer service phone number, so I had to email them. They replied eventually to say that the item had been shipped and that I could track the item through the website. The website just said that the order had been received by the warehouse. So today (12 Feb) I decided to call the actual manufacturer (who DO have an ACTUAL phone number - Robert Dyas take note!). They were very helpful, and they told me that the item was in fact OUT OF STOCK, and won't be in stock till the 18th, and therefore won't be delivered for several days later. Finally some answers! Why couldn't Robert Dyas just have kept me informed with the actual reason for the non-delivery instead of basically lying to me? At least now I know approximately when the item will be delivered, so I have some peace of mind. Robert Dyas clearly have poor stock number control, poor communications, no contact phone number - all reasons to not shop with them ever again, it's just not worth the hassle.