4 main problems: 1. They charged me for delivery when their website was promoting free delivery 2. The product they sent me was broken 3. They wanted me to sit in all day between 8-6 for them to collect their own broken product 4. They then declined to correspond further as they said I was not contacting them from the same email as on the order.... I only have one email and purchase confirmation came to that email so I have no idea what they mean. They told me to phone.... there is no number on their website. They told me to "live" chat.... I never heard back.