Terrible customer service for online shopping!!!! I bought a cordless drill on line, it arrived with broken and missing parts. Robert Dyas were clearly aware that it had parts missing as the item description front of the box had been altered. I contacted customer service to ask that it be replaced, the drill I had ordered was now out of stock so I requested that they exchange the drill I had received with an alternative (it was slightly more expensive). I was told that it was against their policy to exchange for something different. Several phone calls and emails later they finally agreed to send me a £10 voucher (as a gesture of goodwill!!!) to put towards the replacement drill. Needless to say, the £10 voucher never arrived and the drill hasn’t been replaced!!!