I would rather not leave any stars but you have to leave one. Robert Dyas is the worst online retailer I have ever dealt with. I ordered a Rug Doctor spot cleaner on 7th May 2021. I received it on 10th May. I didn't open it until 6th June when I first tried to use it, only to find it was faulty and doesn't work at all. I contacted customer services on 7th June, it is now 30th June and I still have not had a replacement or a refund. I have been repeatedly told to wait 3 days for a response from their supplier where the machine apparently came from. They have not received a response and therefore they have not arranged a collection, replacement or refund for the defective machine. I am not being kept informed about what is going on. I don't know why Robert Dyas can't honour my rights and the fact that I paid them for the item so they should be the ones to collect and refund me and the issue with their supplier should be their inconvenience and not mine.