My elderly mother placed an order for garden furniture on their website. It was an error on her part as she thought she was ordering from somewhere else but the Robert Dyas website was what popped up when she googled the other company (neverhtless her error not RD). Payment was taken immediately but she was then advised it would take two months to arrive. When it arrived it was far too large and clunky and in accordance with Robert Dyas refudn policy we immediately requested a return/refund. Whilst the return authorisation was confirmed immediately it took a number of weeks of chasing before the furniture was finally picked up. Six weeks after pick-up we are still waiting for a refund. The customer service section of the website only allows for online/email correspondence which quite frankly is shabby (after some sleuthing I discovered that the number for customer service is 0333 103 6677). Staff on the customer service line are very pleasant but it is clear that this is not a desirable company to deal with, and that without a lot of chasing it seems unlikely a refund will be issues. Don't recommend.