Order number #1006605858 Put my order on the 14th of December for some light switches an sockets to be delivered within 3 to 5 working days but did not receive them. Contacted your customer service twice( 1 just before Xmas, 1 just before new year) and both times was promised that my items were on their way but, once again, nothing. Worst experience was today when I had to wait over 20 minutes to speak to an agent and he started to have a go at me because I had used the wrong customer order number to speak to him and then hang up the phone on me. ARE YOU FOR REAL? I then had to spend another hour to speak to another agent (this time a very nice and polite lady) that could not refund me the full amount because my items were PARTIALLY dispatched but no one knew were they were and when I should receive them. APPALLING. Eventually she got the authorisation to refund me the full amount but to get to this I had to spend over 5 hours (including former calls) of my life to speak to you. Will never use Robert Dyas again.