In store , Barnet Branch, high and very good customer service from one member of staff from the store team. Customer Service and Management Team:- My parents and I have recently have just lost an immediate family member , their son and my brother , who we have not been able to see for 4 and half years due to Covid and him being abroad as Doctor, sadly he passed away upon arriving here and after one night passed away the next day. As one can image we as a family in shock and coming to terms with the sudden and unexpected loss. In light of this it was my wish to buy a new BT Twin handset for my parents to replace the old ones that they had for years and years. I did my research and decided to go with Robert Dyas. I called the nearest Robert Dyas to my parents, High Barnet Store and was received by a store senior / assistant, Linda Linda at this time of receiving the call was very helpful, understood exactly what I was in need of, and helped me go through the different twin Handsets , BT, and further went out of her way to guide me to choose the best one’s per offers to choose from and also she was very patient , calming and offered very good service on the phone call which made me even more assured to go to store and review. Upon arrival at the store, I asked for Linda, and she went above and beyond to take time and with patience and a smile to show empathy , and help me choose the correct and suitable BT Twin landline handsets for my mum and dad during this time. I had no hesitation , and then going ahead purchasing , and a well done and acknowledgment should be sounded out and she should be praised for this level of very high customer service, both on phone and further in store , especially during this time of our family loss. This , in this day and age is rare to see and be offered face to face customer service and compassion. Linda is a credit to the High Barnet store , and I am grateful that she was serving me , and am sure she will continue to do so with many customers alike. Please can you kindly ensure that this feedback for Linda is feedback to the relevant management team, area to local store management and also that she is praised and rewarded for this high level of service on behalf of Robert Dyas. Thank you to Linda at High BARNET store