Garden bench delivered damaged. Complaint registered and replacement requested - no acknowledgement for four days, Rang and was told that replacement would sent after discussion with supplier. also told that I should always rng customer service as the online system didn't really work. Nothing heard for four days, Have been on phne listening to music and taped nonsense for thirty minutes. My husband is now asking for a refund from his credit card company. I will not be purchasing anything from Dyas ever again, either online or in a shop. Complete disregard for customer service.