I ordered a microwave and paid £7.95 for next day delivery. Was suppose to be delivered on Tuesday however when I checked tracking was still showing at the national depo. I rang delivery company who confirmed they don’t have the parcel as yet. I then rang Robert Dyas customer services and spoke to Mfana who was adamant it would get delivered even after I explained that on the tracking it’s does not show delivery company has the microwave and also have spoken to the delivery company who have confirmed they do not have the parcel. Mfana didn’t take on board what I said neither did he check the tracking and just said well the day is not over so you will get the parcel today. Once again I explained the tracking information but he refused to listen or check the tracking just kept saying it shall be delivered today. He then followed up with a email confirming it shall be delivered today (Tuesday). Anyway I replied to email with screenshot of the tracking asking for update I got no reply and it’s Wednesday today and still don’t have my microwave. The customer service is ridiculous and Mfana was so unprofessional no idea how to speak to customers. I paid £7.95 for next day delivery to be chasing it and wasting time is ridiculous. Happy to take my money but not deliver goods or reply to my email very unprofessional and unethical. Why charge for next day delivery if you can’t fulfill??