Having to select at least one star is frustrating for what can only be described as APPALLING customer service and APPALLING quality of goods. I helped my brother who as Asperger order a ready assembled wardrobe so that he could just start using it without hassle....when it arrived the delivery drivers were curt. After they left he unwrapped it and was puzzled as the doors and handles weren’t attached. My husband went to his house and discovered it was the wrong model that had been delivered....it was also of very poor quality , flimsy . I called customer service to complain and the Indian call centre explained that he could have a replacement or a refund, my brother chose refund as the whole process was affecting his anxiety....based on this my husband put the doors on and drill the holes for the handles as they were in the wrong place. Then more problems began....my brother started to get calls and emails about picking up the wardrobe. My brother had a meltdown as it was so confusing for him and I had to call customer services again for clarity. They said that ‘what they meant was’ my brother could only have a partial refund and the supplier was only offering £22 for the £400 we had paid!! The agents take no responsibility on behalf of Robert Dyas , they just blame the suppliers even when I insisted our contract was with them. It is clear as well that being in India gives a slightly different understanding of English language and that they had actually offered a refund...no mention of partial or otherwise. My brother is so fed up he is going to accept the £22 and live with the shoddy wardrobe just because he feels harassed and anxious. I will never order from them again and would certainly not recommend them