The worst customer experience ever! I've spent £49.98 instore (Enfield Palace Gardens EN2 6SN) on electric blankets. Few days later I went there to buy an electric throw (£ 52.99). I was told that the one I wanted to buy is only avaliable as online order, which they placed for me. WHEN placing the order I mentioned that I would like to collect instore at Enfield. I stated that I live just few door away from the shop but there are roadworks outside my property with a temporary fence and a door with an access code. Robert Dyas policies are radiciolous because even they sell some produts on their side , they don't deliver them to the store , so I was refused. And here it goes...! For 2 weeks unsuccesful delivery attempts, me calling Robert Dyas customer service ( the number doesn't work propely and none answers). So daily e- mails: I left a very detailed delivery instructions, the code for the door, asked for the driver to give me a call if any problems would occur... They don't follow instructions, don't use a code for the door, don't call me. For 2 weeks I was stuck at home waiting for the delivery which has never happened! I had a few calls from Robert Dyas customer service with appologies and always had to listen to promises that my product would be delivered "today", "tommorow"...etc. When finally yesterday I asked to cancel the order, first I was told it would be done and I can go back to the shop for a refund. And then - no sorry DHL will make another delivery attempt today and we talked to them so your delivery instructions will be followed. IF it doesn't happen go to the store tommorow and your refund will be issued. So ...there wasn't any delivery attempt AT ALL. Next day (today) I went to the shop for my refund . No refund was issued even I was told that yesterday, because I have to wait few days till DHL send them the product back! So haven't received my own money back, lost 2 weeks waiting for the product to be delivered, spent ages writing e-mails to Robert Dyas, DHL, answering useless, unhelpful calls from Robert Dyas customer service. And the most ironic thing I kept to the end: calling DHL to sort out the delivery problems costed me EXTRA £ 6.00 from my phone credit as the call wasn't free and I was put on hold to be connected to another department until my credit has finished completly! AND... amazon sells the throw I ordered with Robert Dyas £2 cheaper than Robert Dyas .Which I found today . And I order a lot from Amazon and never have a problem with their deliveries!