I ordered a pack which consisted of TWO bath towels, which i have had in the past from this company….however the parcel consisted of one HAND towel only, so I informed them and they said to keep it despite me asking for a postage paid return label, this didn’t account for the fact that two BATH towels were missing, but they said the order was only for ONE, however they accepted their error and said they would send the bath towels, which they did send ONE, so when I told them they said I had received ONE towel failing to grasp that there was still ONE missing, so I have told them AGAIN, being as their phone number is none existent how do i get them to send me this outstanding BATH towel, so I am extremely disappointed in the customer service which is appalling as the staff seem unable to understand the problem….originally they insisted the order under the item number on their website was for ONE towel, but they eventually realised it was for TWO so I am still waiting for the OTHER missing towel….so obviously the customer service phone number is non existent as they are unable to deal with the customer queries which have arisen by incompetence at their end to start with….. not impressed at all, despite having bought these same towels before from them without a hitch so what is happening to this company, Theo Papitas you need to sort this business out before you lose your loyal customers!!!!