I ordered and received a spin dryer that does not work. Reported online and asked for it to be collected and a replacement sent. They want photos of the fault but the fault is not visible and explained this in the report. Then an email again asked for the photo. I phoned customer services and spoke to a very unhelpful woman who wants me to unpack from the box again and take a video of the spin dryer not working. I told her l am disabled with mobility issues but she wouldn’t budge on it so l told her please just arrange a collection and issue a refund. ( all within 6 days from order) My request for a refund was refused . I will never buy from Robert Dyas again and if l don’t get my refund l will be taking further action against them I gave one star because there was no option for a zero