I was looking at Christmas trees to order for our new home. I was foolishly looking over Black Friday weekend, and needed the tree for a family gathering the following week. I was prepared to pick the item up in store, but saw Named Day Delivery was offered. I purchased this expecting the package may be expedited to arrive on the day requested (three business days after ordering). The package is now two days late and according to Yodel, hasn’t even left Robert Dyas warehouse yet. Again, I completely appreciate Black Friday weekend was going to be busy, but nowhere on the site did it warn of potential delays when paying extra for this shipping. Many other sites removed express shipping as an option, or caveat that delays were likely. Customer support offered to refund me the postage and said “of course we expect Black Friday to be very busy, and the named day was unlikely to be achieved”…so why offer it?! Again I appreciate it’s a busy period, and am patiently waiting for many other packages that were ordered long before this, but they weren’t advertised as arriving on a specified day. Generally I have good experiences with Robert Dyas in store, but this experience has put me off using them in the future. I will buy another tree from another retailer and attempt to return this one.