My husband ordered a chair from Robert Dyas last week which was delivered. He put the chair together but has found that the back would go into recliner mode without even sitting on it. He had to keep pulling the back up into a comfortable position in order to sit and read etc. He decided that he could not live with the chair like it was and took it apart and repacked back into the delivery box. He contacted Robert Dyas who have been most unhelpful asking for video of the chair which as my husband says is not possible due to it being packed up and also the chair would not been seen to be a problem if he was not sitting in it. He really has been trying to keep calm and explain nicely to whoever he spoke to, but they seem to be sticking by their terms and conditions not bothering that there is a problem with the chair or accepting the customer might be right. He was diagnosed with a serious health condition last week from which he will not recover and really was looking forward to a nice comfortable chair, but has been left totally bereft because Robert Dyas are not listening, nor do they want to help him.