If I could give minus stars I would! Robert Dyas is the worst company I have ever ordered from. I ordered a xmas present on Monday 17Dec which was to be delivered on or before Thursday 20Dec. Nothing arrived so I chased that evening, I was told by Rebecca that the item is with the supplier and she will chase them and come back to me in the morning. Friday 21Dec midday, I heard nothing so chased again, of which Jonathan told me Rebecca had cancelled my order, of course I was furious as I never asked her to cancel my order, then he apologised as he read he wrong info so he decided to lie to me and try fobbing me off saying the supplier is now shut until the new year....what supplier is shut from 21Dec until the new year....? He kept apologising and saying that there was no way of getting hold of the supplier and nothing else he can do for me, apparently he tried calling but the suppliers phones say they are now closed. I decided to take things into my own hands and googled the supplier to get a contact number, I called them and they were open and very helpful! Jonathan then replied saying he must have the wrong number for them....After speaking with the supplier it turned out that Robert Dyas hadn’t placed my order with them until the Thursday evening (20Dec, when I chased them and spoke to Rebecca), how does such a big company forget to place customer's orders! I was then told by Jonathan that a Manager will contact me, two weeks went past an no contact so I sent a complaint email of which I received an apology and a £20 gift voucher, why would I buy anything from them again..! So I asked for a £20 refund on my £60 product of which they agreed, HOWEVER, over two weeks later, no refund, no response to three emails and when I called them yesterday I was told "I'm not sure why your refund hasn't been put through"......Robert Dyas you are incompetent and THE worst customer service I have ever received, not happy in the slightest!