Ordered a present for a relative's birthday. I selected Click and Collect (their website claims it takes up to 5 days) with the hope that it would arrive just in time. Then I received an email with the link to track my order, clicked on it and saw that it was going to take a week (in my opinion wayyy too long for click and collect) so would be too late for the bday. I tried contacting them with the form on their website (have yet to receive a response) and then spoke to a charmless customer service agent through live chat. I asked if I could cancel my order, so I could purchase the product from somewhere with a quicker delivery time. He said that there was no guarantee they could cancel it and that I would have to wait another two days to find out! The order hasn't even been despatched yet (in fact, tracking service hasn't been updated at all, nearly 3 days later) so don't understand why I have to wait this long? Really annoyed as I was hoping that I could get the present quick and easy, but no such luck. Cheers for that Robert Dyas! Will be steering clear of this garbage company from now on, and make sure to double check reviews when ordering online. Just hope I get my refund, wish me luck folks!