This company is absolutely ridiculous and don't take customer service seriously. A few weeks agoI ordered a Brabantia bin, they sent it damaged THREE TIMES IN A ROW. Always with the same type of dent. Every time I had to wait home for the delivery THE WHOLE DAY (no time slots provided), and spend another whole day for the courier to pick up the faulty product. Huge waste of time! Third time I asked to collect the parcel in store, thinking they would be extra careful, having been advised about the issue. It didn't work and the product was received damaged again. At the end I gave up and asked for a refund. I genuinely think it is a scam, as the product is from an old collection, they are literally the only shop that have it available online and they are selling it on all the platforms (RD website, ebay, Amazon, etc). I am sure they have a batch of faulty products that they are trying to sell. First time I complained they offered me a £10 refund if I wanted to keep the product. A lot of people would probably accept. Unfortunately for them I have all the pictures of the dented bins and their absolutely perfect boxes, which I have shared with an association that protects customers and they are currently investigating on the case. The boxes should have had at least a scratch or bump if they were really containing a product dented that way. They were instead all in perfect condition. I think this demonstrate the products have been repackaged. Three in a row CANNOT BE A CASE. Anyway, try to avoid this company as they are muppets and they will treat you like s**t if you try to complain.