Ordered a present for a relative as a surprise. Because I put their address for delivery, they became the booking holder. Phoned customer services after 2 weeks of not hearing anything and delivery date passing, was told they couldn’t speak to me as I wasn’t the name on the account even though I placed and payed for it. Had to tell the relative about her present therefore NO surprise, they then had to constantly phone to find out where order was, finally after 4 weeks and 10+ phone conversations I got a refund. Robert Dyas your customer service is...,,,,
5 years ago
Robert Dyas has a
2.3
average rating
from
699
reviews
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