I ordered a brabantia bin to be delivered to my daughters I bought and paid for it and I entered my address as the billing address. I paid for names day delivery the bin turned up 3 days early luckily she was home. When the bin arrived it had a dent in it. I contacted customer services but they advised that my daughters address was down as the billing address despite me entering my own and despite me paying for it and said they could not speak to me. My daughter contacted them and they arranged to collect the bin but would t deliver another until collected. The new bin arrived today and guess what another sent in it. We contacted them again to ask for a refund but they won’t do this until the bin is collected my daughter works in the city and can’t be home at their whim because they can’t get it right. Appalling service would never buy from them again no matter what discount or offers are available would definitely recommend staying clear there are other retailers far more helpful and actually get it right