Ordered 2 gifts 3 weeks before christmas for in store delivery in 4 days. I contacted them as not collection notice was recieved by email. Finally 4 days before christmas I was asked to come in to collect my purchases (pre-paid). on arrival they did not have the items. They advised me they had not been shipped yet and would unlikely be delivered before christmas. I asked them to confirm is the would be delivered in time or not. They asked me to contact customer services by phone. I refused and told them to contact customer services and get back to me. They called 3 hours later and after the store managers 2 attempts for more then 30 minutes on hold they had not been able to contact someone about my order. I spoke to representative by online chat who processed my cancellation request. With little apology or alternative solution to the issue. I was then left the sunday before christmas - due to work both dats before having to go a find alternative gifts, that cost me additonal money and time. Cant express how frustrated at the lack of communication, care or responsibility taken by the company for the extremely delayed delivery and not even able to contact customer services over the phone. Not reliable!