I wish I had seen these reviews before!! Ordered over £1600 of garden furniture for a delivery in 2 weeks, money was taken on the day. Delivery day came and went and no goods. So I contacted Customer services via online chat and asked for a revised delivery date. 1st chat was told wait 72 hours, 2nd chat, wait another 72 hours, 3rd chat escalated to management, asked to wait another 24 hours, 4th chat Manager is busy we will email by end of the day, (no email) 5th chat, its been dispatched but we don't know where it is! I said ok cancel it then please "sorry can't do that, if you don't want it reject the delivery when it arrives" Worst online buying experiencing I have ever had. Never to be repeated with Robert Dyas