Ordered a toaster on offer so also ordered a kettle to match. The following day I received an email stating the toaster was incorrectly advertised & wasn't actually available so by immediate return of email to the individual customer service rep I cancelled the whole order. As we were in lockdown I also cancelled via their standard customer service email address & online chat (they asked customers not to call). Nothing, no response until confirmation of delivery date half an hour before delivery. I contacted customer services immediately, nothing, no response until AFTER I'd taken delivery.. their response advising not to accept delivery 😣... Ever since with the parcel in my hallway unopened, I've been chasing for them to collect & refund resulting in occasional responses but absolutely nothing done!. Finally one C/S rep agreed to arrange collection but would I just "confirm my address" despite them having all my details along with the order number 🤔 & so I responded with my address immediately...nothing!! That was on 8th May. I chase every day... Only to receive either no response (other than an automated confirmation email) or drivel asking all the same questions & for an explanation over & over... replying with exactly the same text just signed by supposedly different people?? Today I'm back to "we're sorry, because of warehouse backlogs we're unable to cancel orders please decline the delivery" response today. Absolutely infuriating!! I thought Robert Dyas a decent company! I wish I'd seen these reviews earlier, I'd never have made the initial order!