Such a shame as I chose to use Robert Dyas because I always thought of them as a reputable company. Broken ironing board was delivered. I informed the company immediately that this was the case and over a week later they agreed to collect and refund. After many many emails with various members of the customer service team I got confirmation that the courier had been booked, I was sent collection details and a date. The day came and went with no sign of a courier. Eventually after failing to get a response from Robert Dyas I decided to call the courier directly, who were very helpful and confirmed that they had never been booked for collection! The courier arranged my collection from me and my item has now been back with Robert Dyas almost twice weeks. I have tried to contact RD a few times since and they are still to date unable to even acknowledge if they have received my returned item. All together absolutely terrible experience all-round. Avoid using this company.